An Entry In A Call-tracking System Made By Whoever Receives A Call For Help And Used To Track And Document Actions Taken. The Ticket Stays Open Until The Issue Is Resolved.

🎲 Try a Random Question  |  Total Questions in Quiz: 1298  |  🧠 Study this quiz with Flashcards
This question is part of a full practice quiz:
A+ Guide To IT Technical Support Glossary — practice the complete quiz, review flashcards, or try a random question.


1. An Entry In A Call-tracking System Made By Whoever Receives A Call For Help And Used To Track And Document Actions Taken. The Ticket Stays Open Until The Issue Is Resolved.