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You have received a support call from an employee whose mouse does not work upon booting. When you ask the user whether the monitor is on and whether the keyboard is also disabled, which step does this demonstrate in the best practice methodology to resolve problems?

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You have received a support call from an employee whose mouse does not work upon booting. When you ask the user whether the monitor is on and whether the keyboard is also disabled, which step does this demonstrate in the best practice methodology to resolve problems?






 
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