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A technician is fixing a computer that is running slowly and locking up. The technician identifies the problem as spyware and viruses on the computer. Which of the following actions should the technician take FIRST?

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A technician is fixing a computer that is running slowly and locking up. The technician identifies the problem as spyware and viruses on the computer. Which of the following actions should the technician take FIRST?






 
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