A technician is sent to a users desk to replace a video card in the users computer. Once the process is complete, the technician verifies that the computer starts up and the user can log in. The next day, another technician goes to the users computer to complete the same work order. Which of the following did the first technician fail to do?

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A technician is sent to a users desk to replace a video card in the users computer. Once the process is complete, the technician verifies that the computer starts up and the user can log in. The next day, another technician goes to the users computer to complete the same work order. Which of the following did the first technician fail to do?