While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM drive causing the drive not to function. The customer is not aware of the issue and the computer is 8 years old. Which of the following actions should the technician take?

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While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM drive causing the drive not to function. The customer is not aware of the issue and the computer is 8 years old. Which of the following actions should the technician take?

Inform the customer that the CD-ROM drive is no longer working because of a mistake made by the technician. Call the supervisor and request a replacement CD-ROM drive at the cost of the company.
Reconnect the broken CD-ROM drive, turn on the computer and inform the customer that the work is complete. Wait for the customer to notice the problem then charge for a service call to replace the CD-ROM drive.
Reconnect the broken CD-ROM drive, turn on the computer and inform the customer that due to its age, the CD-ROM drive is no longer working and that the customer should upgrade to a better CD-ROM drive.
Inform the customer that the CD-ROM drive is no longer working and because of its age, it is recommended to replace the computer.

While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM drive causing the drive not to function. The customer is not aware of the issue and the computer is 8 years old. Which of the following actions should the technician take?

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While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM drive causing the drive not to function. The customer is not aware of the issue and the computer is 8 years old. Which of the following actions should the technician take?

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know? Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know?
Privacy | Terms |

Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com