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A user has a computer that starts but the operating system does not load. A black screen appears with a flashing cursor and there is a message stating, Enter Password. The user does not know the password and states that the computer was purchased at a garage sale. Which of the following actions should the technician recommend?

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A user has a computer that starts but the operating system does not load. A black screen appears with a flashing cursor and there is a message stating, Enter Password. The user does not know the password and states that the computer was purchased at a garage sale. Which of the following actions should the technician recommend?






 
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