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While speaking with a customer on the telephone about a hardware problem, a technician realizes that the call would be best handled by another department. After asking whether the customer can be placed on hold and calling a technician in the other department, the technician introduces the customer and the other technician before hanging up. This is an example of a:

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While speaking with a customer on the telephone about a hardware problem, a technician realizes that the call would be best handled by another department. After asking whether the customer can be placed on hold and calling a technician in the other department, the technician introduces the customer and the other technician before hanging up. This is an example of a:






 
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