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A bank has implemented a new image-based signature verification system. Their clients are complaining because the process now takes longer then the previous manual system. After investigation by the project team, the system is found to be functioning correctly. What would be the first action to take to resolve the perceived problem?

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A bank has implemented a new image-based signature verification system. Their clients are complaining because the process now takes longer then the previous manual system. After investigation by the project team, the system is found to be functioning correctly. What would be the first action to take to resolve the perceived problem?






 
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