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Your consulting company is contracted to help an enterprise customer negotiate a contract with a SaaS provider. Your client wants to ensure that they will have access to the SaaS service and it will be functioning correctly with only minimal downtime. What metric would you use when negotiating with the SaaS provider to ensure that your client’s reliability requirements are met?

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Your consulting company is contracted to help an enterprise customer negotiate a contract with a SaaS provider. Your client wants to ensure that they will have access to the SaaS service and it will be functioning correctly with only minimal downtime. What metric would you use when negotiating with the SaaS provider to ensure that your client’s reliability requirements are met?






 
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