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A user called the Help Desk to request help with his Windows workstation. He's having trouble downloading new messages from your company's email server. The Help Desk technician told him to open a Command Prompt and try to PING the email server. She also told him to check his SMTP and POP3 server IP addresses. Did the Help Desk technician handle this request correctly?

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1. A user called the Help Desk to request help with his Windows workstation. He's having trouble downloading new messages from your company's email server. The Help Desk technician told him to open a Command Prompt and try to PING the email server. She also told him to check his SMTP and POP3 server IP addresses. Did the Help Desk technician handle this request correctly?





 
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