A new IBM System x customer is implementing a consolidation strategy from a variety of competitive x86 servers and blades. The technical expert has developed a strong working relationship with the CFO who is acting as CIO. Which of the following is the minimum content of the customer support plan?

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A new IBM System x customer is implementing a consolidation strategy from a variety of competitive x86 servers and blades. The technical expert has developed a strong working relationship with the CFO who is acting as CIO. Which of the following is the minimum content of the customer support plan?