Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?

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Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?