As per the news published in major newspapersjournals hence forth the Credit Card holders will be ableto access their credit card information though automatedinteractive voice response system over the phoneinstead of speaking to the staff. This decision of thebanks/credit card companies will provide(1) an additional hurdle to the customers as people feelcomfortable in talking to the staff instead of talking to amachine.(2) an additional security to the customers as this doesnot allow any staff to handle any transaction directly.(3) Some comfort to the banks as they will be able toreduce their staff strength.