Customers arrive at a box office window, being manned ny single individual, according to Poisson input process with mean rate of 20 per hour, while the mean service time is 2 minutes. Which of the following is not true for this system?

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Customers arrive at a box office window, being manned ny single individual, according to Poisson input process with mean rate of 20 per hour, while the mean service time is 2 minutes. Which of the following is not true for this system?