A petrol pump has two pumps; Vehicles arrive at the petrol pump according to poison input process at average of 12 per hour. The service time follows exponential distribution with a mean of 4 minutes. The pumps are expected to be idle for _____.

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A petrol pump has two pumps; Vehicles arrive at the petrol pump according to poison input process at average of 12 per hour. The service time follows exponential distribution with a mean of 4 minutes. The pumps are expected to be idle for _____.