As stated by________, the socially responsive behavior of businesses operating in small towns will be more generally known by residents and then rewarded or sanctioned by local residents through changes in employee morale, performance, and turnover, customer loyalty.

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As stated by________, the socially responsive behavior of businesses operating in small towns will be more generally known by residents and then rewarded or sanctioned by local residents through changes in employee morale, performance, and turnover, customer loyalty.