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Certified Front Desk Representative Exam
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Certified Front Desk Representative Exam
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25 Questions

1. If You Do Not Know A Guest's Name - You Should:

2. A Due-back Form Should Include:

3. What Should You Do If You Encounter A Guest In The Elevator?

4. What Is An Advance Deposit?

5. Non-guaranteed Reservations Are Typically Held Until:

6. The Purpose Of A Bucket Check (Or Tub Check) Is To:

7. Employees Should Prepare For Potential Emergencies By:

8. The Standard - Non-discounted Rate For A Specific Type Of Guest Room Is Referred To As The _________ Rate.

9. When Blocking Guestrooms For Group Arrivals:

10. Express Check-out Should Be Offered To:

11. When Giving Directions To A Guest:

12. When Speaking With A Guest - You Should:

13. Reservations Involving __________ Should Be Pre-blocked.

14. What Is Typically Included On A Shift Checklist?

15. What Is The Secret Of A Property's Success?

16. When Making A Reservation For A Guest - You Should:

17. When Guest Charges Are Entered On Computerized Food And Beverage Point-of-sale Units - They Are:

18. What Should You Do If You Are Unable To Resolve A Guest Complaint?

19. When There Is A Problem With A Guest's Room:

20. What Should You Do If A Guest Requests A Late Check-out?

21. What Should You Do If A Guest Approaches While You Are Filing Paperwork?

22. When Handling A Guest's Mail - Messages - Faxes - And Packages:

23. When Giving Change To A Guest - You Should:

24. If A Guest Loses A Safe Deposit Box Key - You Should:

25. Which Of The Following Applies To The Use Of The Property's Facilities By Employees?

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