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Operations Management Fundamentals Test
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Avg score: 30% • Most missed: “A problem statement is a _________.”

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Operations Management Fundamentals Test
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25 Questions

1. A high sigma score indicates _____ defects.
2. A person's height is an example of _______ data
3. True or False? Fishbone charts are used to plot measurements taken over a specific time period.
4. Which of the following is NOT a common categorization in Value Add Analysis?
5. Cutting diamonds for commercial use would be an example of ________ processing.
6. True or false? Benchmarking always focuses on companies within the same industry.
7. Process boundaries are important for _________.
8. DFMEA stands for _______.
9. The costs incurred when a customer returns a defective product are best described as a _____ Cost-of-poor-quality (COPQ).
10. (True or False): It is easier to measure productivity for an operation that provides services than for one that produces goods since there is no material used in services.
11. Fishbone diagrams are used for ______ identification.
12. Statistics are an important part of the analysis phase. What is the largest value minus the smallest value?
13. What is the target RPN for FMEAs?
14. (True or False): A system that permits the manufacturing of large quantities of identical goods using repetitive actions by people or machines is called mass production.
15. Digging for gold would be an example of a/an ______ process.
16. Six Sigma seeks to ensure a quality level of ____ defects per million opportunities.
17. An operations manager would be responsible for all of the following
18. What is another name for a 'Fishbone Diagram'?
19. (True or False): Key success factors are those activities that are key to achieving competitive advantage
20. In order to analyze the significance of a population sample
21. A problem statement is a _________.
22. A customer writes an email to customer support. A representative receives the email
23. True or false? A processes can have the same DPU
24. Operations management includes all of these activities
25. True or False? The failure modes with the highest RPNs should be attended to first.

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