During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take

The cabin/room attendant helps guests arriving at hotel entrance by opening doors of vehicle, helps them alight, and guide them to reception desk and ensure that luggage is unloaded and carried to guest’s room. They also help residents in getting taxis or coaches; attend  telephone calls from guests; allots room, maintains night report register indicating happenings, work of night duty staff etc. maintains keys of resident rooms and arranges for delivery of mail, letters and telegrams, makes bed, cleans dress and prepare rooms for use.   Skills of a Cabin / Room Attendant are: Knowledge... Show more

The cabin/room attendant helps guests arriving at hotel entrance by opening doors of vehicle, helps them alight, and guide them to reception desk and ensure that luggage is unloaded and carried to guest’s room. They also help residents in getting taxis or coaches; attend  telephone calls from guests; allots room, maintains night report register indicating happenings, work of night duty staff etc. maintains keys of resident rooms and arranges for delivery of mail, letters and telegrams, makes bed, cleans dress and prepare rooms for use.  

Skills of a Cabin / Room Attendant are:

1. Knowledge about whole premises/property.
2. Familiarization with Human Resource Department and been introduce who’s is Who? (Other related dept.)
3. Reporting to HOD Housekeeping about shift duties, work place, hierarchy    
4. Physically working. Reporting on duty with specified dress code with proper grooming.
5. Making aware of things for work purpose. (Chemicals, cleaning equipment).
6. Making A charts by him about chemicals and equipment. E.g. Cleaning liquids.: R1 - Multipurpose Cleaning R6 – for W/C Cleaning E.g. Equipment: Dry- mop, wet mop and dusters.
7. Public Area: Public area includes a vast place back of the house ( Place being used by staff) Wash Room (toilets),Changing Room.(Lockers),Offices (Related Depts.), Cafeteria,Back area means exit of guest area, Stair case and elevators.(Lift),Stacking of
8. Banquets : Knowledge about banquets and its accessories and different related elements. The place which is being used by guest/client for purpose meeting conference, and for party purpose.
9. Demonstration of Wash room, main halls, and pre function area and back of the house.
10. Attending the front of the house of guest area, A suit room, Living room of guests, Bath rooms.
11. Attending the guest call (as per requirements of guests) Knowledge about the EPBAX system, call picking, Delivering as per request to guest. Delivering the call to the related department as per requirements of guests, knowledge about providing ameniti
12. Checking the room status ( occupied/vacant and dirty)
13. Demonstration about providing room service, Bed making, cleaning of wash room and making room ready to use according to the status.
14. Demonstrate about the safety and first aid to the field area. Practical knowledge about functioning of various kinds of fire extinguisher.
15. Practical knowledge of fire exits in the industry/property in the premises
16. Knowledge of building safety rule as per standard of the hotel (external and internal)
17. Attendant services in railway compartment:
18. Knowledge about the railway route starting and ending point of particular train and halting points.
19. Knowledge about the status of the passengers.
20. Demonstration of distribution of articles to the passenger and collection procedures.
21. Keeping records of the articles and maintenance of the registers.
22. Attending the calls from passengers time to time and providing services for tea, snacks and meal.
23. Knowledge about positive gesture and decent behaviors with passengers.
24. Demonstration of air conditioning system of the coaches and Regulation of temperature maintenance system.
25. Knowledge about the first aid treatment as per requirements of the passengers.
26. Demonstration about disposal of waste in the hotel, private attendant services and railway coaches

Related Test:: Cabin / Room Attendant Practice Test: Level 2 Show less