An individual presents herself at your office claiming to be a service technician. She is attempting to discuss technical details of your environment such as applications, hardware, and personnel used to manage it. This may be an example of what type of attack?

The CEH exam is a 125-question multiple-choice exam. Candidates have four hours to complete the CEH exam.
Common CEH exam topics covered include: hacking methodologies, scanning methodologies, port scan types, and expected return responses. 
Knowing how to work with tools such as Nmap, Wireshark, Snort, OpenSSL, Netstat, and Hping will be handy.