An organization has renewed an agreement with a third-party service provider every year for the last 5 years without changing any agreement clauses. However, recently, complaints are being received concerning security lapses on the part of the service providers. Which of the following actions is the FIRST one that the information security manager should take in this situation?

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An organization has renewed an agreement with a third-party service provider every year for the last 5 years without changing any agreement clauses. However, recently, complaints are being received concerning security lapses on the part of the service providers. Which of the following actions is the FIRST one that the information security manager should take in this situation?