A new video conferencing device has been installed on the network. You have been assigned to troubleshoot a connectivity problem between remote workers and the central company. Specifically, remote workers are having problems making any connection at all. Which technique will most likely help you solve this problem while retaining the existing level of security at the firewall?

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A new video conferencing device has been installed on the network. You have been assigned to troubleshoot a connectivity problem between remote workers and the central company. Specifically, remote workers are having problems making any connection at all. Which technique will most likely help you solve this problem while retaining the existing level of security at the firewall?