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Administrative Medical Assistant Test
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Avg score: 25% • Most missed: “Maslow's Hierarchy of needs:”
Administrative Medical Assistant Test
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25 Questions

1. Identify three helpful listening guidelines.

2. List three suggestions for effective communication with aging patients.

3. Open ended or closed: Do you have asthma?

4. What are the two types of verbal communication? Explain each and describe what methods can be used to deliver a verbal message.

5. Why should the medical assistant avoid the phrase I know how you feel"?"

6. Open ended or closed: Do you have hospitalization insurance?

7. Maslow's Hierarchy of needs: Physiological needs

8. Maslow's Hierarchy of needs: Esteem

9. Open ended or closed: Are you taking blood pressure medication?

10. Open ended or closed: Would you tell me about your past surgeries?

11. Open ended or closed: What type of trouble do you have when swallowing pills?

12. Maslow's Hierarchy of needs: Safety needs

13. Open ended or closed: What type of attempts have you made to stop smoking?

14. Describe the significance of congruence between a verbal and non verbal message. How can you make sure the message you send to a patient or co-worker is congruent?

15. A comment that large individuals are lazy is an example of a(n)

16. Area Observed Observation: Breathing Patterns Rapid respiration, sighing, shallow thoracic breathing

17. Restatment

18. Define patient-centered care.

19. Area Observed Observation: Leg placement Tension, crossed and/or tucked - under, tapping foot, continuous movement

20. Describe two areas of concern when sending an e-mail or text message.

21. Describe the role of the medical assistant at as a coach for patients about health maintenance, disease prevention, and their treatment plans.

22. If a non-English-speaking patient comes to the office without an interpreter, what should the medical assistant do?

23. Area Observed Observation: Hands Tapping fingers, cracking knuckles, continuous movement, sweaty palms

24. Open ended or closed: Do you want a morning or afternoon appointment?

25. Summarize how to communicate effectively with children.

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