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Consumer Behavior 101 Practice Test: Consumer Learning
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Avg score: 74% Most missed: “________ produce(s) more initial learning, whereas ________ usually persist(s) l…”
Consumer learning is a process that involves changes in a person's behavior based on their experiences. It can be obtained through reading, discussing, observing, and thinking.  Some elements of consumer learning include: Motivation: The driving force behind learning. Motivation can increase a person's readiness to respond to learning. Cues: Stimulate the direction of motives. Cues are not as strong as motives, but they can influence how a consumer responds to motives.  Consumers learn by means of a trial and error process. Some purchase behaviors result in more favorable outcomes... Show more
Consumer Behavior 101 Practice Test: Consumer Learning
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25 Questions

1. How individuals react to a drive or cue constitutes their ________.
2. When Breyers sells Oreo Cookies and Cream ice cream, Breyers purchases ground Oreo cookies for inclusion in the ice cream and prominently displays the Oreo name on its packaging. This is an example of ________.
3. According to Pavlovian theory, ________.
4. In a consumer behavior context, a(n) ________ might consist of a well known brand symbol that implies quality, whereas a(n) ________ might consist of new products bearing the well-known symbol.
5. The promise of possibly receiving a reward provides positive reinforcement and encourages consumer patronage.
6. Forgetting is often related to the passage of time, and is known as the process of ________.
7. The greater the number of acceptable brands in a specific product category, the more likely the consumer is to be brand loyal to one specific brand.
8. Rehearsal is the process by which we select a word or visual image to represent a perceived object.
9. The process by which we recover information from long-term storage is known as ________.
10. The amount of information available for delivery from short-term storage to long-term storage depends on the amount of ________ it is given.
11. Knowledge ________ involves relating new data to old data to make the material more meaningful.
12. ________ produce(s) more initial learning, whereas ________ usually persist(s) longer.
13. From a marketer's perspective, ________ involves obtaining the desired result from using a particular product or service.
14. In cases of ________, behavior is unlearned due to a lack of reinforcement.
15. It is difficult to overthrow a brand leader once stimulus discrimination has occurred because the leader has had a longer period to teach consumers to associate the brand name with the product. In general, the longer the period of learning, ________.
16. In ________, the marketer adds related products to an already established brand.
17. Cues serve to direct consumer drives regardless of whether these cues are consistent with consumer expectations.
18. ________ in ads involves changing some of the aesthetic characteristics of an ad while repeating the same advertising theme. ________ in ads involve changes in advertising content across different versions of an advertisement.
19. A distributed ad campaign, with ads repeated on a regular basis, results in more long-term learning and is relatively immune to extinction.
20. Reinforcement performed before the desired consumer behavior actually takes place is called modeling.
21. ________ occurs through repeated exposures to a TV commercial and produces changes in consumer behavior prior to changes in the consumer's attitude toward the product.
22. Unfilled needs lead to ________, which spurs learning.
23. ________ is the process through which individuals learn behavior by observing the behavior of others and the consequences of such behavior.
24. Under neo-Pavlovian theory, the consumer can be viewed as an information seeker who uses logical and perceptual relations among events, along with his or her own preconceptions, to form a sophisticated representation of the world. ________ is the learning that results from exposure to relationships among events in the environment.
25. The product imitator hopes that the consumer will ________, whereas the market leader wants the consumer to ________ among similar stimuli.