IT operations (IT ops) is the handling of the many processes and services that an information technology department administers.  IT ops covers a range of hardware and software systems, as well as related functions, such as voice and data networking, physical security and cybersecurity, incident response and disaster recovery, audit support, project management, compliance and environmental management.

IT Operations / IT Support Skills Test

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25 Questions

1. Which is an example of a phishing attack?

Yousef sees an onscreen notification indicating that an operating system is pending and instructing him to click a link to continue.Ellen's email inbox is flooded with unwanted advertising.Bob receives an email from his bank, asking him to click a link to verify his account.After visiting a website, Carla notices that her computer is running slowly.

2. How can you tell that the website you are visiting is sending and receiving data that has been encrypted?

The URL is HTTPS.The site requires a login and password.You can't tell because a website's security settings are not readily apparent in a browser window.You are using an incognito window.

3. What must you confirm before performing a processor upgrade?

The new processor is the same type as the old.The new processor is compatible with the current motherboard.The new processor is compatible with the operating system.The new processor fits into the old processor's slot.

4. To which internal component does the illustrated (P1) connector attach?

power supplyI/O panelmotherboardprimary mass storage

5. What is the process of moving data and programs from an old computer to a new one called?

An official term does not exist, though it is colloquieally referred to as a brain transplant.""profile transfermigrationaccount cloning

6. A client needs to secure their cafe's wireless network, which is used only by employees. What is the best approach for a finite list of devices?

Limit access to specific MAC addresses.Do not broadcast the SSID.Apply a metered connection.Apply a password.

7. Expansion cards follow which current interface standard?

PCIeISAPCMCIAMCA

8. Assuming that the gateway, modem, and switch are separate units, in what order should a small office or home office LAN be restarted?

Modem - Switch - GatewayGateway - SwitchModem - Gateway - SwitchThe order is not important.

9. Which security tool can be doubled up to offer additional protection without being redundant?

antivirusbackupaccount protectionfirewall

10. Which action triggers a UAC warning?

an attempt to change a setting with consequences that affect the entire systemany action involving the user account, such as a password resetall settings changes in Windowsany unauthorized access to the computer system

11. What is an example of a top-level domain (TLD)?

//HTTPDNSNET

12. The computer consistently boots into Safe Mode. How would you address this issue?

Hold the Shift key as Windows boots.Check the MSCONFIG utility to ensure that Normal boot is selected.Edit the Registry key that controls the boot sequence.Fix the issue in Safe Mode that is causing the system to restart in this mode.

13. The mouse pointer is behaving erratically. What should you do first?

Use the keyboard insteadClean the mouse, specifically its optical sensor, and ensure that you are using it on the proper surfaceDisassemble the mouse to look for loose parts or corrosionRestart the computer

14. An application is unresponsive. How can you effectively close it down?

Use the Task Manager (Windows) or use Force Quit (Mac).Wait or set the application aside until it quits eventually on its own.Sign out.Restart the computer.

15. Miguel is working on the computer, and Jen needs to use it for a moment. What can Miguel do to provide for an easy transition?

Restart the computer.Shut down the system.Sign out.Let Jen take over.

16. What is the difference between a USB hub and a powered USB hub?

The powered hub has a power supply and is suitable for running powered peripherals.Powered hubs are external to the computer case.A powered USB hub is found on the computer case; all other hubs are non-powered.The powered hub supplies 12V of power, whereas the standard hub only 5V.

17. A **\_** allows you to plug computers into a central location to communicate on the same local area network.

wireless access pointfirewallserverlayer 2 switch

18. Jan is setting up a coffee shop's wireless network. Given the number of Wi-Fi networks within range, which are the best choices for a 2.4GHz Wi-Fi channel?

1, 2, 83, 10, 123, 6, 91, 6, 11

19. Mass storage inside a desktop computer case is usually found where?

in a drive cagein an expansion slotattached to the front of the caseon the motherboard

20. Which statement about a modular power supply is true?

It has dedicated power reserved for different computer components.Its cables are detachable.It is built from a cluster of smaller, easier-to-install power supplies.Its power output can be varied to save electricity.

21. On a trackpad, what gesture commonly replaces center mouse wheel" for things like scrolling through documents?"

force click and dragscroll with thumb insteadpinch outwardtwo-finger swipe

22. The local network is up, but the computers cannot access the Internet. Your Internet configuration includes a modem, gateway (router), and a switch as separate devices. What should you do?

Restart the modem.Do nothing. Wait until service is restored.Restart the gateway (router).Restart all computers on the network.

23. Angela ran a diagnostic that shows an ever-decreasing amount of memory in her computer. What could be the problem?

There is no problem. It's normal for available memory to decrease the longer you use the system.Another user has signed into the systemDRAM is failing.A program has a memory leak.

24. You are replacing a processor. How do you build the processor 'sandwich', top-down?

fan, processor, socketfan, paste, processor, socketfan, processor, paste, socketfan, paste, processor, paste, socket

25. What does the acronym RAID refer to?

Repeating Architecture for Internal DrivesRedudant Array of Independent DiskRecoverable Advanced Integration and DuplicationReplicated Array of Internal Devices