1. Currently, there is a debate within your organization regarding the use of codes in your medical communications and radio traffic. As you are in favor of using plain English and doing away with codes, a strong argument to justify this position would be:

2. Why is using a standard format for relaying medical information to the emergency department important?

3. The wife of a 57-year-old male called 911 because her husband had chest pain. Which piece of information would be included in your SBAR report to the hospital during transport?

4. An advantage to asking the patient close-ended questions is that this practice offers a(n):

5. While reviewing patient care reports as part of a quality assurance program, which trip time documented by an EMT would indicate that the EMT needs refresher education regarding proper military time utilization?

6. An effective and reliable communication system is essential to the EMT and the EMS system because:

7. Which of following is a disadvantage in using a cell (or mobile) phones as an emergency backup communication system?

8. Over the radio, medical direction has given the following order for an unstable patient you suspect is having a heart attack: 'Have the patient chew four baby aspirin, each one at 81 mg, and transport as soon as possible.' You would show reception of this order by stating:

9. You have arrived by the side of an 82-year-old male complaining of generalized weakness. After you introduce yourself, the patient states, 'My name is Edward Burns, but everyone calls me Eddy.' What would be your most appropriate response back to him?

10. During which situation is it typically NOT necessary for the EMT to contact dispatch first with a request or question?

11. As your ninth emergency call during a 12-hour shift, you are summoned to a dance club at 0215 hours for a 'drunk person.' While on scene, your partner stands with arms crossed, looking down at the floor, and shaking her head negatively as you try to gather the SAMPLE history. Her nonverbal behavior may be interpreted by the patient or bystanders as:

12. Your ambulance was dispatched for a patient complaining of shortness of breath at 1512. You arrived on scene at 1523 and left at 1538. You arrived at the hospital with the patient at 1557 and were back in service at 1622. Given this information, which is true?

13. Over the next three days, your ambulance service will be getting new and improved mobile radios. As an EMT with knowledge of communication equipment, you realize that:

14. Throughout a radio transmission to the dispatch center, the EMT periodically uses the term 'break.' You should recognize this to mean she is:

15. What is an effective way to improve communication with patients from most cultures?

16. Medical direction has advised you to place a patient who is obese and extremely short of breath in a supine position. Knowing that doing so may cause the patient to become even more short of breath, your best action would be to:

17. A patient denies difficulty breathing, but displays signs of respiratory distress. You state, 'I know that you said you are breathing fine, but you cannot speak more than two to three words at a time without gasping for air.' Your response is an example of:

18. As you drive the ambulance with lights and sirens activated to the hospital, the paramedic asks you to notify the receiving hospital since he is busy caring for the patient, who is critical. The paramedic tells you to specifically let the emergency department know that the patient's blood sugar is 15 mg/dL (very low). There is no history of diabetes. How should you state this information to the hospital?

19. When using your portable radio, you must push the 'press to talk' button and wait one second before speaking. This is essential to effective communication because your EMS system uses:

20. Haptics is the study of:

21. A patient does not speak English and no family members are available to translate. Which other options are available to you to facilitate communication with the patient?

22. A 31-year-old female with a history of depression took some pills in a suicide attempt. Her husband is visibly upset and her three young children are crying as you place her into the ambulance. The patient is conscious and stable as you transport her to the hospital. During the transport, she tearfully states she did not mean to take the pills and asks if she is going to die. In regard to therapeutic communication, what would be your best response?

23. What is the primary reason why emergency services communications (phone or radio) are recorded?

24. Which of these is an open-ended question?

25. Which phrase best illustrates the EMT using the summary technique of therapeutic communication with a patient experiencing depression?