Which plan of action best addresses an infected corporate desktop computer?

Topics:    
- Troubleshooting Tools    
- Documentation and Analysis    
- Troubleshooting Methodology    

Solving problems over time is inevitable with even the best-planned IT systems. The CompTIA six-step troubleshooting methodology aids in resolving issues efficiently from problem identification all the way to documenting the solution.    
Tools such as ping, nslookup, and tracert can pinpoint network configuration problems. Technicians can also look to log files for data related to performance and issues.