You are reviewing a cloud service contract to determine if it is the right fit. You receive an alert that a virtual machine is down. The server does not respond to a ping. What tool should you use to troubleshoot the server if you are off-site?

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You are reviewing a cloud service contract to determine if it is the right fit. You receive an alert that a virtual machine is down. The server does not respond to a ping. What tool should you use to troubleshoot the server if you are off-site?