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Your customer reports he just bought a new laptop and he cannot log on to his wireless router with it. You verify the wireless NIC is working, you can see the wireless routers network, and you verify the customer is using the correct username and password. What is the most likely cause of this problem?

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Your customer reports he just bought a new laptop and he cannot log on to his wireless router with it. You verify the wireless NIC is working, you can see the wireless routers network, and you verify the customer is using the correct username and password. What is the most likely cause of this problem?






 
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