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A VoIP user is complaining of a one way talk path when calling a branch office that is connected via a VPN over the internet. After confirming the problem exists by placing test calls from the main site to the VPN user, and by pinging the VPN user, which of the following should the technician do next?

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A VoIP user is complaining of a one way talk path when calling a branch office that is connected via a VPN over the internet. After confirming the problem exists by placing test calls from the main site to the VPN user, and by pinging the VPN user, which of the following should the technician do next?






 
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