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An agent, in a SIP Contact Center environment, is helping a customer and needs to deliver an answer on a complex matter right away. The agent needs to contact an expert that is available online using dial-up, to get the answer to the customer. Which of the following technologies could be utilized? (Select TWO).

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An agent, in a SIP Contact Center environment, is helping a customer and needs to deliver an answer on a complex matter right away. The agent needs to contact an expert that is available online using dial-up, to get the answer to the customer. Which of the following technologies could be utilized? (Select TWO).






 
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