The voicemail system is configured to send email alerts when new voicemails are left for users. Users are complaining they are receiving voicemails but stopped receiving email alerts. Which of the following is the MOST likely cause of the issue?

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The voicemail system is configured to send email alerts when new voicemails are left for users. Users are complaining they are receiving voicemails but stopped receiving email alerts. Which of the following is the MOST likely cause of the issue?