Voice quality issues are reported between two remote sites that are connected via an IPSec VPN. The technician believes that the service provider network may be the cause of voice quality issues, and asks the service provider for packet loss, jitter, and delay statistics of the voice calls. Which of the following makes it impossible for the service provider to meet this request?

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Voice quality issues are reported between two remote sites that are connected via an IPSec VPN. The technician believes that the service provider network may be the cause of voice quality issues, and asks the service provider for packet loss, jitter, and delay statistics of the voice calls. Which of the following makes it impossible for the service provider to meet this request?