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In the process of streamlining the IT activity, a company has considered the delivery of a number of services from a cloud. The best identified candidates were the newly acquired CRM and Help-Desk platforms. Which of the following would be their choice considering the company offers a 24/7 help line/self service portal to both their internal users and customers?

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In the process of streamlining the IT activity, a company has considered the delivery of a number of services from a cloud. The best identified candidates were the newly acquired CRM and Help-Desk platforms. Which of the following would be their choice considering the company offers a 24/7 help line/self service portal to both their internal users and customers?






 
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