A cloud administrator reports a problem with the maximum number of users reached in one of the pools. There are ten VMs in the pool, each with a software capacity to handle ten users. Based on the dashboard metrics, 15% of the incoming new service requests are failing. Which of the following is the BEST approach to resolve the issue?

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A cloud administrator reports a problem with the maximum number of users reached in one of the pools. There are ten VMs in the pool, each with a software capacity to handle ten users. Based on the dashboard metrics, 15% of the incoming new service requests are failing. Which of the following is the BEST approach to resolve the issue?