A user in the accounting department reports that print jobs are not printing. A user in the software development department also cannot print to the same printer, but can print to two other printers on different print servers. Which of the following should be the administrator's FIRST step?

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A user in the accounting department reports that print jobs are not printing. A user in the software development department also cannot print to the same printer, but can print to two other printers on different print servers. Which of the following should be the administrator's FIRST step?