A. instructor has been assigned to design one synchronous online practical lab with the objective to prepare and discuss the capabilities of a new software product. In the past, the trainer has had difficulty managing the class with this group. Which of the following classroom management techniques would be MOST effective in this situation?

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A. instructor has been assigned to design one synchronous online practical lab with the objective to prepare and discuss the capabilities of a new software product. In the past, the trainer has had difficulty managing the class with this group. Which of the following classroom management techniques would be MOST effective in this situation?