A new MA is trying to open an image file in a patient's chart. Another application opens instead of the needed image file; however, the correct image opens on every other computer when the same task is done. Which of the following is the MOST likely cause?

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A new MA is trying to open an image file in a patient's chart. Another application opens instead of the needed image file; however, the correct image opens on every other computer when the same task is done. Which of the following is the MOST likely cause?