Joe, a user, normally has access to internal network resources while in the office. Suddenly, his mobile device is not able to access any of the resources. Which of the following is the FIRST item to check in the troubleshooting process?

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Joe, a user, normally has access to internal network resources while in the office. Suddenly, his mobile device is not able to access any of the resources. Which of the following is the FIRST item to check in the troubleshooting process?