After registering a device for use with the corporate MDM server, Joe, a user, is unable to receive corporate email. Joe can send and receive personal email, SMS messages, access Internet sites from his device, and place phone calls. Other users are able to access their email from the same server. Which of the following is the MOST likely cause of the problem?

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After registering a device for use with the corporate MDM server, Joe, a user, is unable to receive corporate email. Joe can send and receive personal email, SMS messages, access Internet sites from his device, and place phone calls. Other users are able to access their email from the same server. Which of the following is the MOST likely cause of the problem?