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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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Avg score: 54% • Most missed: “The federal agency that is the leader in quality care research is:”
The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are: Quality Leadership and Integration (19 scored questions) Performance and Process Improvement (27 scored questions) Population Health and Care Transitions (11 scored questions) Health Data Analytics (26 scored questions) Patient Safety (18 scored questions) Quality Review... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test 2
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25 Questions

1. If intending to measure customer satisfaction with a service, the process improvement team must first:
2. A position has recently opened for a department head in human resources (HR). It is your job to select the best internal candidate to interview for the position. Which of the following candidates possesses the strongest leadership potential?
3. If conducting clinical research and selecting a probability sample of adults that includes 20 of ages 18-39, 20 of ages 40 to 59, and 20 of ages 60 and older, the type of sampling utilized is:
4. If a review of IV medication errors finds that most errors are related to incorrectly programmed infusion pumps, the best solution is to:
5. If a patient received the wrong medication and an incident report was filed, what information should be included in the EHR?
6. What type of care allows some parts of a patient’s record, including documentation of services provided and assessments, to be legally maintained in the patient’s home in order to facilitate care?
7. According to the Diffusion of Innovations theory (Rogers), the first stage in the spread of innovations is:
8. According to HHS pandemic planning guidelines, if a pandemic occurs, the percentage of the population that becomes infected is likely to range from:
9. A recent article from a prestigious health ranking organization has placed Hospital A at the very bottom of a list of regional hospitals. In order to move up in the rankings, what should Hospital A do first?
10. Clinic A has just completed six months of customer satisfaction surveys. Excellence in performance has been appropriately recognized. Now complaints must be analyzed and somehow quantified. What method would be most effective in the complaint analysis process?
11. Hospital B has seen a recent increase in post-surgical wound infections. Investigation of the problem reveals a recurring issue with proper wound care by several members of the nursing staff. What would be the best departmental approach to this issue?
12. What is the primary purpose and ultimate goal of performance improvement training?
13. Which of the following is absolutely essential for the leader of an effective performance improvement team?
14. Which of the following is a structure designed to help facilitate team or group pursuit of specific goals and objectives?
15. While reviewing year-end statistics, you notice your hospital performs many more tonsillectomies than other hospitals in the area. What response would be most appropriate to determine the cause of this statistical anomaly?
16. If a research question is stated as, “Does male circumcision reduce the incidence of STDs compared to non-circumcision?” the dependent variable is:
17. Before facilitating change in a healthcare organization, it’s especially important to have an understanding of the organizational:
18. To ensure that food service areas of the hospital are in compliance with safety regulations, records of cleaning should be documented every:
19. What is the relationship between peer review and root cause analysis?
20. What type of data analysis is most appropriate after an organization experiences a significant negative event?
21. Which of the following developed the list of Serious Reportable Events?
22. What should be given the most weight when developing clinical practice guidelines and pathways?
23. The pathology department of Hospital A is up for a service-specific review. What documents should be considered as part of this review?
24. Which of the following is the best definition of “champions”?
25. If a measure appears reasonably valid to those utilizing the measure, the measure has:

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