A technician installs a new WAP and users in the area begin to report poor performance. The technician uses a ping and 3 of 5 packets respond. Testing from a wired connection shows 5 of 5 packets respond. Which of the following tools should be used to discover the cause of the poor performance?

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A technician installs a new WAP and users in the area begin to report poor performance. The technician uses a ping and 3 of 5 packets respond. Testing from a wired connection shows 5 of 5 packets respond. Which of the following tools should be used to discover the cause of the poor performance?