A technician receives a report that a user's workstation is experiencing no network connectivity. The technician investigates and notices the patch cable running from the back of the user's VoIP phone is routed directly under the rolling chair and has been smashes flat over time. Which of the following is the most likely cause of this issue?

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A technician receives a report that a user's workstation is experiencing no network connectivity. The technician investigates and notices the patch cable running from the back of the user's VoIP phone is routed directly under the rolling chair and has been smashes flat over time. Which of the following is the most likely cause of this issue?