Ann, a technician, connects a pair of switches using redundant links. When she checks the status of the links, one of them is not active, even when she changes ports. Which of the following MOST likely disabled the redundant connection to the other switch?

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Ann, a technician, connects a pair of switches using redundant links. When she checks the status of the links, one of them is not active, even when she changes ports. Which of the following MOST likely disabled the redundant connection to the other switch?