Hotel Management Exam 1
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Hotel Management Exam 1
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25 Questions

1. Holding memberships with chamber of commerce - convention & visitors bureau - and hotel sales manager association provide staff with...

2. _________ are bundled items and services offered to attract customers and offer a better deal

3. Media function

4. Resort

5. During registration at arrival - what takes place?

6. Engineering/maintenance

7. In late 1950's and 1960's - next hotels to open were...

8. Hotels have a moral obligation to...

9. Job specialization increases...

10. Services provided by the front office department are...

11. Yield management originated in the 1970's with the...

12. Guaranteed reservations

13. Bed & Breakfast

14. Rack rate =

15. Corporate rate=

16. When demand is elastic - hotels _______ prices

17. How many of all hotel trips include a hotel stay?

18. Limited Service Lodging

19. How to hotels afford losses such as unsold rooms?

20. Security

21. What department can comprise up to 75% or more of the permanent staff?

22. The front office in a full service hotel acts as the following:

23. Timeshare Lodging (full service)

24. Information needs to be _______ in all departments

25. Once in AAA system...

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