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ICTSM Practice Test: Computer System Maintenance & Smart Device
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ICTSM Practice Test: Computer System Maintenance & Smart Device
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25 Questions

1. A user reports that every morning when a particular computer is turned on, the configuration settings on that computer have to be reset. What action should be taken to remedy this situation?
2. Which Windows utility allows Windows 7 and 8 users to quickly and easily share files and folders?
3. What is the best ground for a conductive work bench?
4. What is the result of doing a factory reset on a mobile device?
5. What is a good source for safely downloading Android apps?
6. A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error?
7. What data is stored in the CMOS memory chip?
8. The terms 'red book', 'yellow book', and 'orange book' refer to ?
9. When installing a SCSI CD-ROM drive, you must set the CD-ROM SCSI adapter to ?
10. Most PCs give a single beep on boot up to indicate they are ok hardware wise. You boot your PC and don't get a beep. What should you check first?
11. Which question is an open ended question that could be used when helping a customer troubleshoots a Windows problem?
12. What is the highest binary number that can be referred to on a three position jumper block?
13. Missing slot covers on a computer can cause?
14. Which component uses the greatest amount of power on most mobile devices?
15. To view any currently running Terminate Stay Resident (TSR's) programs you could type ?
16. Missing slot covers on a computer can cause?
17. Suppose that you have a the maintenance package identifies several possible field replaceable units (FRUs) that will resolve the problem. What should you do after turning the power off?
18. A user has just installed a new hard drive into the PC and needs to prepare it to store Windows files. What is the best Windows command to select to do the job?
19. What is a good source for safely downloading Android apps?
20. If the memory slots have 30 pins then the chip is a?
21. Computer user logs a problem stating that the computer is emitting a loud clicking noise. Which device should the technician check first?
22. You just installed a new IDE hard drive, but your system BIOS will not recognize the new drive, what should you check first.
23. Which cleaning material should be used to clean component contacts?
24. You have a system that periodically locks up. You have ruled out software, and now suspect that it is hardware. What should you do first that could help you narrow it down to the component at fault?
25. What preventive maintenance action should be taken to help improve system security?

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