IT Support Exam Review
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IT Support Exam Review
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25 Questions

1. Sometimes called boot camps, are intensive classes designed to prepare participants in a short period of time.

2. Which of the following kinds of questions gives an applicant for a help desk position a specific problem to solve that is representative of situations that help desk agents actually encounter?

3. True of False? Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills

4. The goals and objectives of an organization are long-term and do not normally impact decisions about the immediate need for technology solutions and services

5. Major coding mistakes made by programmers when they write software are called ____.

6. The intended audience of a document is generally described in the ____.

7. Which of these is not one of the steps in the training process?

8. Software with harmful or malicious intent to disrupt the business operation of a PC or network or to steal information or money is called ____.

9. A utility tool that can change the software that is launched automatically during start-up is ____.

10. A company that contracts with another organization that specializes in user support is using ____.

11. Reviewing training opportunities with a user normally occurs ____.

12. Which of these aspects of help desk operation would not normally be covered in a user support mission statement?

13. Which category of utility tools prepares documentation on a PC that would likely be included in a site installation notebook?

14. When covered in a training session, features of hardware or software that are unusual, rarely used features are sometimes called ____.

15. Ways to design PC workspaces to minimize health problems and maximize worker safety, productivity and comfort is called ____.

16. A support agent who feels that a user needs substantial assistance with the organization of files on their PC should ____.

17. Which of these skill levels deals with the meanings of the words people use to exchange information about a subject?

18. A needs assessment tool that breaks a procedure into input, processing, and output steps is called a(n) ____.

19. Which of these categories of workers is expected to increase at about the same rate as employment in the US economy over the next decade?

20. A reading level that is appropriate for most technical documentation is ____.

21. The abbreviation CPU for central processing unit is an example of a(n) _____.

22. Which of the following is not a primary benefit of IT industry certification?

23. The process of unpacking, setting up, and configuring new technology for a user is ____.

24. Experienced technology users who need information on advanced topics are likely to need a ____.

25. Network problems are often traceable to ____.

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