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Soft Skills: Communication Skills Quiz
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What are communication skills?
Communication skills refer to how we receive and share relevant information. The basis of good communication skills is to be a good listener - listening with attention and understanding. And treating people with respect, empathy, and friendliness.

Soft Skills: Communication Skills Quiz
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20 Questions

1. Active listening is effective in all of the following situations except:
2. Read the negative statement below, then select the best positive restatement. This approach will never work. That other department isn't set up to do this kind of work!""
3. When trying to explain something, I ask my listeners if they are following me.
4. I make assumptions about my speaking partners feelings or thoughts.
5. Effective feedback should:
6. An observer should always give his/her advice when asked to give feedback.
7. Which of the following is an open-ended question ?
8. I use sarcasm or jokes to respond when my speaking partner talks.
9. Which of the following is an example of listening for meaning ?
10. When trying to explain something, I ask my listeners if they are following me.
11. When giving feedback, it's best to:
12. Read the comment below, and then select the best restatement of the comment. This project will require six months to complete. You know how busy we are this time of year.""
13. I bring up past issues during current disagreements.
14. I interrupt my speaking partner's conversation.
15. I respond to my speaking partner with phrases like...that's ridiculous.
16. I bring up past issues during current disagreements.
17. When giving feedback, it's best to:
18. I respond to my speaking partner's suggestions or opinions with, yes but
19. Read the negative statement below, then select the best positive restatement. This approach will never work. That other department isn't set up to do this kind of work!""
20. Read the comment below, and then select the best restatement of the comment. This project will require six months to complete. You know how busy we are this time of year.""

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