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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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25 Questions

1. All of the following reflect important qualities of effective teams EXCEPT:
2. A healthcare facility has been very pleased with the results of the performance improvement teams that the healthcare quality management professional facilitated. Additionally, the facility has noticed that employee productivity has improved, and the facility would like to quantify this improvement. How might the healthcare quality management professional assist in this process?
3. Clashes have arisen between the supervisor of a department in a healthcare facility and the employees of that supervisor. The supervisor claims that the employees are not behaving respectfully, that work is not being completed within the required timeframe, and that the employees are now going out of their way to perform poorly and make her look bad. The employees claim that the supervisor treats the employees with little respect, that the timeframes are unreasonable, and that the supervisor looks for opportunities to criticize employee work to boost the image of her own credibility as a leader. What is the best response from the healthcare quality management professional in this situation?
4. The healthcare quality management professional can expect to contribute to the development of survey processes for all of the following EXCEPT:
5. To assist with the process of organizational change, the healthcare quality management professional’s role includes all of the following EXCEPT:
6. A hospital’s official licensing is up for renewal, and without the renewal the hospital will have to cease all operations. What is the healthcare quality management professional’s role in this?
7. A clinic has experienced a variety of problems due to unclear protocol regarding patient treatment. The result is that many patients have experienced excellent treatment, but a number have experienced unsatisfactory treatment. The disparity has resulted in complaints, and the clinic is determined to standardize the expectations for patient treatment to ensure high quality treatment for all patients who visit the clinic. What is the healthcare quality management professional’s program role in this?
8. A performance improvement plan should include all of the following EXCEPT:
9. All of the following represent federally-mandated patient rights in the United States EXCEPT:
10. What is the healthcare quality management professional’s primary role within a hospital that is seeking voluntary accreditation from a recognized accrediting body?
11. A good vision statement for a healthcare facility should contain all of the following EXCEPT:
12. What is the primary role of the healthcare quality management professional in assessing and improving the quality culture within an organization?
13. Which of the following best describes the statistical variation for the scenario presented in question 27, that of a clinic that offers widely varying treatment due to a lack of clear protocol about patient treatment?
14. Which of the following performance improvement models would be the best recommendation for a clinic that wants to discover the source of problems in patient care, eliminate these problems, and achieve consistently high-quality results in patient care?
15. A hospital would like to improve its patient safety outlook over the course of the next year. The role of the healthcare quality management professional in this situation includes all of the following EXCEPT:
16. Which of the following represents the first step that the healthcare quality management professional should take before assembling a performance improvement team?
17. A department within a healthcare facility has been criticized for failing to follow all of the required procedural steps in patient care. The department has argued that a number of steps are unnecessary and only slow down the process, reducing the quality of patient care. The facility has responded that the procedural steps are there for a reason, that the department is responsible for following the rules. What is the role of the healthcare quality management professional in this situation?
18. Which of the following best describes the purpose and value of a scattergram chart?
19. The healthcare quality management professional should work to integrate performance improvements into all areas of a healthcare facility’s governance EXCEPT:
20. A large hospital offers limited times during the day when family members are allowed to visits patients in the ICU. These limited times are strictly enforced, and even family members who are a couple of minutes late are sent away from visiting the ICU. The result is that customers are now complaining about the lack of available visiting times, as well as the inflexible standards. What is the primary role of the healthcare quality management professional in this situation?
21. To assist with meeting the operational goals of a facility, the healthcare quality management professional should contribute to a written plan for all of the following EXCEPT:
22. When making major changes in policies and procedures, the most effective approach is to:
23. If a number of related projects are grouped together to streamline management, this type of project would be referred to as a(n):
24. A tornado has veered off the expected course and has passed through a community. The area healthcare facility has lost power in several departments. The facility is struggling to activate its generators, but there are concerns that patient needs cannot be met. Which of the following best describes this type of statistical variation for the healthcare facility?
25. A large community clinic has given the healthcare quality management professional the task of creating a performance improvement plan for the records department. The clinic knows that the records department is in need of updates and improvements, but as the clinic survives entirely on public funding, there is increasing concern about the cost of the performance improvement plan. What is the appropriate response of the healthcare quality management professional is this situation?

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