IT operations (IT ops) is the handling of the many processes and services that an information technology department administers.  IT ops covers a range of hardware and software systems, as well as related functions, such as voice and data networking, physical security and cybersecurity, incident response and disaster recovery, audit support, project management, compliance and environmental management.

IT Operations / IT Support Skills Test

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25 Questions

1. Which key assists limited keyboard layouts (such as on a laptop) with accessing the full range of keys?

MetaFnShiftAlt (Windows) or Option (Mac)

2. You think that the Internet is down. How can you know for certain?

The lights on the modem are off.all of these answers.You cannot reach any websites.The power is out.

3. Expansion cards follow which current interface standard?

PCIeISAMCAPCMCIA

4. Which service allows clients to work remotely and supplies the clients with an IP address on the same local area network as the office?

VPNDNSFTPHTTP

5. You power up your computer and it starts in Safe Mode. What should you do?

Reconfigure the startup sequence so that the system starts again normallyRestart the computerDetermine the cause and address the issueWork as you normally do until the problem is resolved

6. You notice that a program crashes at a specific time. Which tool can you use in Windows to discover the cause?

Event ViewerResource MonitorPerfomance MonitorTask Manager

7. Which is an example of a phishing attack?

Bob receives an email from his bank, asking him to click a link to verify his account.After visiting a website, Carla notices that her computer is running slowly.Ellen's email inbox is flooded with unwanted advertising.Yousef sees an onscreen notification indicating that an operating system is pending and instructing him to click a link to continue.

8. Which part of the network assigns an IP address?

IP addresses are always assigned manuallythe modem using TCP/IP protocolthe device's NIC based on the MAC addressthe gateway/router using DHCP

9. To which choice can the wget program be considered similar?

tracertpingnetstatcURL

10. Which choice is not a typical adjustment found on a monitor?

brightnesscolor temperatureresolutioncontrast

11. The computer consistently boots into Safe Mode. How would you address this issue?

Fix the issue in Safe Mode that is causing the system to restart in this mode.Edit the Registry key that controls the boot sequence.Hold the Shift key as Windows boots.Check the MSCONFIG utility to ensure that Normal boot is selected.

12. On a trackpad, what gesture commonly replaces center mouse wheel" for things like scrolling through documents?"

pinch outwardscroll with thumb insteadtwo-finger swipeforce click and drag

13. Which action triggers a UAC warning?

an attempt to change a setting with consequences that affect the entire systemany unauthorized access to the computer systemany action involving the user account, such as a password resetall settings changes in Windows

14. Which of the following users has the smartest approach to online security?

Jarred uses a unique password for each site.Jen uses the same password on each site, but with two-factor authentication.Jackie uses the same password on each site, but with a different user name.Jason uses a unique password for each site along with two-factor authentication.

15. To which internal component does the illustrated (P1) connector attach?

power supplymotherboardI/O panelprimary mass storage

16. What is referred to by SSID?

the server-side ID used to identify devices on a networkService Set Identifier, a wireless network's namean older security protocol for Wi-Fi networksthe MAC address broadcast for a wireless network

17. What is the name of the hardware that provides a computer with network access?

RJ-45NICRouterBIOS

18. Which type of storage has the fastest data access speeds?

SCSI drivesolid-state driveserial attached storage deviceSecure Sockets Layer drive

19. Can you connect a DisplayPort monitor to a USB-C port on your computer?

No. The two standards are incompatible.Yes. The DisplayPort cable plugs directly into the USB connector.No. While you can rig a connection, video quality will be poor.Yes. An adapter or dongle may be required.

20. A **\_** allows you to plug computers into a central location to communicate on the same local area network.

firewallserverlayer 2 switchwireless access point

21. Miguel is working on the computer, and Jen needs to use it for a moment. What can Miguel do to provide for an easy transition?

Shut down the system.Restart the computer.Let Jen take over.Sign out.

22. Networking wire is referred to as **\_**.

CAT-5 or CAT-6 Ethernet cablethin pair or twisted paircoax cableasynchronous digital (AD) cable

23. Which program controls the Windows startup sequence?

the Computer Management ConsoleMSCONFIGTask Managerthe UEFI

24. Which is the standard color coding for audio jacks?

Green: microphone / Pink: speakersGreen: speakers / Pink: microphoneGray: microphone / Black: speakersRed: microphone / Green: speakers

25. Which hardware port would not be found on a typical gateway?

uplinkLANWANUSB